Grand Forks couple’s appearance on ‘Dr. Phil’ show spotlights defunct wedding photo business

Jun. 22—GRAND FORKS — On his Television daily speak display, Dr. Phil McGraw, a observed psychologist, invitations viewers who have a challenge they’d like support with, to speak to his demonstrate.

Final drop, when Bryce and Brianne O’Neill — avid followers of the Dr. Phil show — heard that invitation, they each imagined, “what if we wrote in to Dr. Phil?” Brianne explained.

The Grand Forks pair is among hundreds of engaged partners who hired Glasser Photographs, a Bismarck business enterprise, to photograph or videotape their weddings. Glasser Photographs was a massive procedure that applied about 150 subcontractors to shoot wedding ceremony events across North Dakota and in other states.

When the company folded in Oct, The O’Neills and other couples were told they would not obtain any of their photographs or videos — nor any refund of payments they’d presently produced.

The O’Neills were fearful about the apparent reduction of shots from their marriage working day, July 10, 2021, in Grand Forks. And discouraged that they, and other couples, were not getting any reaction, or their shots, from Glasser Images.

“We went on-line and we submitted anything to Dr. Phil,” Brianne mentioned. “And we imagined, how insane would that be? It’s possible we could get it on Tv to enable, not only us, but all of the other partners, far too, get our pictures back again and give it nationwide attention.”

Soon after making contact with the Dr. Phil show on-line, “to our shock, they bought ahold of us,” Brianne mentioned. “They went as a result of the complete approach” of requesting copies of contracts, information articles and other info, she reported. “They did a ton of exploration on it to make guaranteed all the things was actually what we had been declaring.”

The couple had been invited to seem on the Dr. Phil clearly show in March, and the episode — which captured the most important surprise of their lives — was aired May perhaps 16.

Glasser Photographs was nicely-regarded in the wedding day pictures organization, Bryce O’Neill mentioned. “We had seen them at a great deal of weddings we attended.”

The O’Neills experienced planned the date of their wedding day all-around when a Glasser Visuals photographer was available, Bryce said. “That was two decades out.”

Marriage ceremony photography is “quite pricey,” he stated. “And it’s the 1 point individuals definitely, truly want.”

He and Brianne were being surprised when they figured out Glasser Images shut down and they would not be obtaining their photos or a refund of the $5,000 they experienced compensated in advance.

“We were more shocked than something proper away,” Bryce explained. “It really is a person of these issues that just doesn’t happen.”

At first, the O’Neills imagined that, even however the small business shut, they would even now get their images, Bryce mentioned. “I considered, a pair of months and we will get them back again.” They afterwards acquired that Glasser Illustrations or photos subcontracted with various photographers and videographers, he said. “And they are separate from Glasser Photographs.”

The O’Neills also acquired that, when the business enterprise closed down, Glasser Illustrations or photos workforce just left function and “all the shots had been dumped in a person spot,” without identifying info, Bryce stated, so it was complicated to ascertain “whose images had been whose.”

“They stole our memories from us,” Brianne mentioned. She remembers pondering, “what if they never recuperate them and probably they ended up deleted, and they’re long gone.”

“You’ve got acquired to continue to be optimistic,” Bryce remembered thinking at the time. “But you just don’t know. There was a ton of crying.”

“It truly is such a terrible feeling,” he claimed. “This, probably, appears sexist, but each woman desires shots from her marriage day.”

To make matters worse, he and Brianne had instructed their guests to put absent their cellphones, that the expert photographer would be capturing all the shots. So they did not have images of quite a few moments — these types of as the bride with her mother and father, grandparents and bridesmaids — that other people may well have shot, Brianne stated.

For months, the O’Neills had kept in continual contact, reaching out to Glasser Illustrations or photos and to the photographer who shot their wedding ceremony. The photographer, who had not backed up the wedding visuals, told them that his agreement with Glasser Images essential him to submit all his pics to that business.

The O’Neills, who only obtained 10 “sneak peak” pics from their wedding ceremony day, felt they had to be persistent.

“It’s scary. If you really don’t stay on top of it, you might be by no means likely to get your pictures back again. You believe they’re going to form of neglect about you,” Bryce explained. “If we wouldn’t have stayed on best of it, it would’ve been a long time before we might have noticed, or even heard about, our images.”

All those partners who felt they were being scammed shaped a Facebook group to share information, commiserate and discuss their selections. Bryce estimates that far more than a thousand couples “ended up caught in this problem.”

They filed a criticism with the North Dakota Lawyer General’s Place of work, which is doing the job to untangle the mess. Brianne explained she feels the legal professional general’s business “is executing their very best” to get hold of justice for the partners.

This earlier spring, a federal decide in Georgia ordered Glasser Images to pay out virtually $1 million in a lawsuit related to the credit card dispute involving previous consumers.

The O’Neills’ look on the Dr. Phil demonstrate has served to increase public awareness of the trouble Glasser Images made, Bryce stated. “You can find only so substantially folks can do. Now (with the Dr. Phil present) you are acquiring attention from the world.”

Showing up on the Dr. Phil clearly show was “a massive step” that he hopes will outcome in more partners acquiring their images back, Bryce reported.

The O’Neills were flown to Hollywood in March to film the exhibit and the episode was aired on May well 16. All the vacation bills were compensated by the Dr. Phil present.

For the duration of filming, they ended up introduced with a hard-address guide. When she opened it, Brianne initial observed the 10 “sneak peak” photos she’d obtained previously from Glasser Images. But as she stored turning the internet pages, she found out the e book contained all of their marriage ceremony shots. “It was a shock,” she said. “I burst into tears.”

“She was crying and I was shocked,” Bryce claimed. “I was stunned she was crying on countrywide Tv set.”

But he was “not entirely shocked” at the flip of occasions,” he said, because “Dr. Phil can help so several folks.”

Dr. Phil and his staff experienced managed to protected the pictures, with the assist of an Atlanta-primarily based organization named ShootProof, for the O’Neills. Dr. Phil experienced sworn to silence anyone doing the job on the show to not notify the O’Neills the surprise that was in keep for them.

Brianne recalled the girl who styled Brianne’s hair right before the demonstrate expressing, “maybe Dr. Phil will give you one more marriage ceremony,” she claimed. “I told her, effectively, that would be wonderful, but we just want our photographs.”

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